Returns and refund policy
Should your order suffer from manufacturing defects or get damaged in transit, Hendon will, at its discretion, organise for a free complete replacement product or for relevant replacement parts to be sent out – provided notification of damage is received by Hendon in writing/email within 7 days of delivery date.
Where appropriate Hendon will organise and pay for the collection of the damaged item, however the customer is requested to assist in the preparation of any product due for return.
We also offer a refund for any cancellations made within 3 days of receipt, however in instances where manufacturing or transit damage is not the reason for cancellation, this full refund will be minus the amount paid for the order to be delivered. It may be necessary for Hendon to inspect goods and/or photographs before establishing probable cause of damage.
Full refunds are only available for goods that are received in new condition fit for resale at full list price – Hendon are not responsible for the returned goods while in transit; the customer is responsible for the condition of the product on its arrival back with us, so we recommend you use a fully trackable service with adequate insurance. The cost of repair will be deducted from the refund should any damage be incurred on the product’s return journey. Hendon will aim to transact refunds within 7-14 days of the products arrival at our UK office.
- You can return the product yourself in your own vehicle, minimising the risk of damage being incurred in transit.
- An independent courier can deliver the goods directly to us – this carries a greater risk of damage, so it is recommended that you use a trackable service and that you insure the goods if you use this option.
- We can arrange for a courier to collect the product and return it to us. We are not responsible for the condition of the goods until they have been received by us, even when using our courier service – and we are unable to insure goods collected from the customer. The cost of this service charged to Hendon will be deducted from the total refund paid to the customer, along with the cost of any repair.